Insurance Agents Tips; Creating a Good Relationship with Potential Customers
February 8th, 2011 | 
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Created a firm relationship with its customers determine how much ‘good relationship’ that is felt towards the change of the insurance customers and the quality of the company’s reputation.
Results of research conducted by British Airways said that passengers who get a satisfactory experience with the crew played a crucial role in creating a good relationship. Surveys have shown that human relationships with the occupants of two times more important than operational factors. Meanwhile, passengers felt bad experience has the potential to destroy the good relations that have been built. Although the arena of primary care is experienced by passengers during flight, but the cabin staff, ground staff, and other bad behavior that they show can also damage the good relations that already exist.
Research indicates that the main source for creating a good relationship is:
• Make the best out of each job and to learn from bad experiences are not inevitable – such as flight delays, bad weather, ran out of food, beverages and other merchandise, provide empathy to the problems that exist and turn it into something useful. Studies also show that airlines can establish a good relationship if it can effectively take care of something unexpected, such as lost luggage.
• Proving and show attention to others – children’s parents and the disabled. There is certain satisfaction when I saw the concern, although this was not asked personally. This is an unspoken recognition that for every passenger.
• To encourage, empower, and expect customers to travel or wonderful vacation – although it is considered to have is something common, like the slogan ‘has a nice day’. However, sometimes a value in excess of what was just done.
• Provide something that is not required to reinforce what had been done previously, for example, through a spontaneous utterance, sitting on the passenger side and spoken, greetings from the pilot, and appearance of the captain who made visits to the passenger cabin. This is understandable as the treatment of a rare, but need to be disclosed from time to time with the understanding / when not to me, at least there ‘.
• Solving problems conducted by the aircraft crew is important, especially to ask the problem and show empathy and understanding (which might be the only one feeling the need to reduce the pressure).
• Provide accurate information – often can provide solutions related to relationships, service, check these requirements, drinks are available, seats, bad feelings and so forth. In this context there are two things that must be considered, namely the contents of the rational and emotional messages.
Research shows that the way the aircraft handles customers can create an unforgettable impression on the company or airline concerned. This kind of service is also can we applied to our customers. Customers are people; they like to be treated nicely. Once we can maintain a good relationship with them, they will eventually put their trust to our service.
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